Returns & Exchanges
Returns & Exchanges policies vary between Brazil and Australia. To view the policy applicable to your location, please select the correct language/country at the top of the website.
Change of Mind Returns
We accept returns for store credit within 30 days of the purchase date.
To be eligible for a return, items must meet the following conditions:
- Unworn, unwashed and in perfect condition;
- Free from stains, odours (including perfume, sunscreen or tanning products) or any signs of use;
- All original tags must be attached;
- The hygienic liner must remain intact and in place;
- Returned in the original packaging where possible.
Sale Items
All items purchased from the SALE section, clearance or special promotions are considered Final Sale.
These items cannot be returned, exchanged or refunded, except as required by Australian Consumer Law, such as manufacturing defects.
How to Submit a Return
To submit a return request:
- Visit our returns page;
- Enter your order number and the email address used at checkout;
- Follow the instructions to register your request.
Once your return is registered, you will receive all the necessary instructions for sending the item back.
Return Shipping Costs
Return shipping costs are the responsibility of the customer in the case of a change of mind return.
We recommend using a tracked shipping service, as Brazilian Essence is not responsible for parcels lost in transit.
If the item has a manufacturing defect or was sent incorrectly, Brazilian Essence will cover the return shipping costs in full.
Size or Style Exchanges
We do not currently offer direct exchanges.
If you would like a different size, colour or style, simply submit a return request for the eligible item. Once approved, you will receive store credit to place a new order.
This process ensures faster turnaround and better product availability.
Faulty or Incorrectly Sent Items
If your item has a manufacturing defect or was sent incorrectly, please contact us as soon as you identify the issue so we can assess and resolve the situation as quickly as possible.
Send an email to: support@brazilianessence.com.au
Please include:
- Your order number;
- A description of the issue;
- Photos showing the problem.
After review, we will offer the appropriate solution, which may include:
- Replacement of the item;
- Repair, where applicable;
- Full refund.
Refunds
We do not offer refunds for change of mind returns.
Refunds will only be issued where required by the Australian Consumer Law, including situations where the product is faulty, damaged or does not meet the consumer guarantees.
Original shipping costs are non-refundable in the case of a change of mind return.
Australian Consumer Law
Our Returns & Exchanges Policy does not limit or replace the rights guaranteed to consumers under the Australian Consumer Law. If a product is faulty or does not meet the consumer guarantees provided by law, you may be entitled to a repair, replacement or refund, as applicable.